General Question

You can place an order easily using any of the options below:

  • Submit a callback request via our homepage

  • Visit our showroom at Dubai Textile City

  • Contact our Sales Support Team via phone or email

Our products are also available in premium showrooms across the UAE and the wider MENA region.

Yes, fabric swatches are available upon request. We encourage sampling to help you choose the perfect texture and color before confirming your order.

Absolutely. We ship globally. International shipping fees apply based on destination and delivery preferences.

Yes, we offer a premium range of outdoor fabrics suitable for residential and commercial use. These are designed to resist UV, water, and fading.

  • Fire retardant

  • Scotchgard™ protected

  • Anti-bacterial treated options

Custom treatments can also be applied based on your project requirements.

Yes, we supply certified organically grown cotton fabrics, ideal for eco-conscious consumers and sustainable design projects.

Once your order is processed, our team will coordinate directly with you for delivery.
Your order is considered confirmed upon signing the official delivery note at the time of receipt.

  • Standard fabrics: 140 cm width

  • Sheer fabrics: 280–300 cm double width

Custom widths can be arranged for large-scale or specialized projects.

Yes. Upon request, we can apply Scotchgard™, fire-retardant, and anti-bacterial finishes to most of our fabrics.

Yes, our experienced team is happy to help. Whether you’re choosing fabric for curtains, bedding, upholstery, or custom interior use, we offer expert advice based on design goals, functionality, and budget.
Feel free to visit our showroom or request a consultation for personalized support.

Return & Refund Policy

We offer a 30-day return policy. To qualify, the item must be unused, in original condition, and returned in its original packaging with proof of purchase.

Yes, we accept returns within 7 days of delivery. However, these returns are not eligible for a refund. Instead, the value will be adjusted in your next order as a credit note or balance.

If your return is approved, a full refund will be processed to your original payment method. In some cases, partial refunds may apply based on product condition.

Yes, a receipt or valid proof of purchase is required to process all returns.

Please email us at +971 55 760 0925 to initiate a return. Items should be sent to AMALI SILK, 113-B, Dubai Textile City, Dubai, U.A.E. Customers are responsible for return shipping costs.

Exchanges are only available for defective or damaged products. Contact us to request an exchange for the same item.

Please allow time for bank processing. If your refund is delayed, check with your bank and credit card provider. If issues persist, contact us at info@classicpalace.ae.

Due to lighting, screen settings, and fabric texture, slight color variations may occur. If the product was custom-cut or made-to-order, it is not eligible for return. However, we recommend requesting a fabric sample before placing large or bulk orders to ensure satisfaction.