Frequently Asked Questions

You can purchase or enquire about Amali Silk products in several ways:

• Visit our showroom in Dubai Textile City
• Contact our team by telephone, email or WhatsApp
• Submit an enquiry through our Contact page
• Request product details, availability or a quotation from our sales team

Some products may also be available through selected retail and commercial partners. For current availability, please contact us directly.

Our showroom is located at:

113 B, Dubai Textile City
Al Awir Road, International City
Dubai, United Arab Emirates

Our office and showroom are open Monday to Saturday, 9:00 AM to 6:00 PM.

You can contact us using the following details:

• Telephone: +971 4 358 4415
• Mobile / WhatsApp: +971 52 498 1540 or chat on WhatsApp
• Email: info@amalisilk.com
• Alternative email: info@classicpalace.ae

You can also send an enquiry through our Contact page.

Yes. Our team can help you select suitable fabrics, curtains, bedding and textile solutions based on your design preferences, application, measurements, performance requirements and budget.

Consultations are available for homeowners, retailers, interior designers, hospitality businesses and commercial projects.

Yes. Fabric samples and swatches may be available upon request.

We recommend reviewing a sample before confirming a large, custom or commercial order, as colours and textures may appear different under various lighting conditions or on digital screens.

Sample availability and charges may vary by collection.

Selected collections may include natural, responsibly sourced or organically grown fibres.

Availability depends on the fabric type, certification and current collection. Please contact our team if your project requires a specific environmental standard or certification.

Our product range includes:

• Bedding and bed linen
• Curtains and blackout curtains
• Decorative and upholstery fabrics
• Sheer fabrics
• Commercial and hospitality textiles
• Custom textile and curtain solutions

Availability may vary by collection, colour, width and quantity.

Yes. Customisation may be available for curtain dimensions, headings, finishes, linings, fabric combinations and project-specific requirements.

Custom work is subject to technical feasibility, fabric availability, measurements, minimum quantities and approval of the final specification.

Fabric widths vary by collection and construction.

Common options may include:

• Standard-width fabrics around 140 cm
• Wide-width and double-width sheer fabrics around 280–300 cm

Other widths may be available for selected products. Please confirm the exact width before placing an order, as specifications can vary between collections.

Yes. We offer blackout curtains, blackout fabrics and lining solutions for bedrooms, hotels, offices and other spaces requiring better light control and privacy.

The level of blackout performance may depend on the selected fabric, colour, lining, curtain construction and installation method.

Selected outdoor fabrics may be available for residential and commercial applications.

Depending on the collection, these fabrics may offer improved resistance to sunlight, moisture, fading and general outdoor exposure. Outdoor suitability should always be confirmed for the intended environment.

Fire-retardant options may be available for hospitality, commercial and project requirements.

Certification and compliance standards vary by product and project. Please provide the required specification or authority standard before ordering so our team can recommend an appropriate option.

Depending on the fabric and quantity, selected treatments may be available, including:

• Fire-retardant treatment
• Stain-resistant or protective finishing
• Antibacterial treatment
• Other project-specific finishes

Treatment suitability, performance and certification must be confirmed before production.

Yes. We can help you identify suitable colours, textures, patterns and fabric types from available collections.

Custom colour development or special production may be possible for qualifying project quantities and is subject to minimum-order requirements, lead times and supplier approval.

Send us the following information through the Contact page, email or WhatsApp:

• Product or fabric type
• Required dimensions
• Colour or design preference
• Quantity
• Intended use
• Delivery location
• Required completion date
• Any special treatment or performance requirements

For curtains, drawings, window measurements or reference photographs can help us prepare a more accurate quotation.

Minimum order quantities depend on the product, fabric collection, customisation and supplier requirements.

Some stocked products may be available in small quantities, while custom colours, treatments or production runs may require larger minimum quantities.

An enquiry, estimate or quotation does not by itself confirm an order.

Your order is considered confirmed after the required approval process has been completed, which may include:

• Acceptance of the final quotation
• Confirmation of specifications
• Receipt of the required deposit or payment
• Approval of samples, drawings or measurements where applicable
• Written order confirmation from Amali Silk

Our team will confirm the final process for your order.

Contact us immediately if you need to request a change.

Changes may be possible before production or processing begins. Once fabric has been cut, customised, treated or ordered specifically for your project, changes may not be possible and additional charges may apply.

Available payment methods will be confirmed on your quotation or invoice.

For large, custom or project orders, a deposit may be required before production, with the remaining balance payable according to the agreed terms.

Yes. Delivery may be arranged across Dubai and other locations in the UAE.

Delivery charges, timing and service availability depend on the order size, product type, installation requirements and destination.

International shipping may be available for selected products and destinations.

Shipping charges, customs duties, import taxes, insurance and delivery times depend on the country, shipment size and chosen courier or freight service.

The customer is generally responsible for destination-country customs charges unless otherwise agreed in writing.

Lead times vary depending on:

• Product availability
• Fabric stock
• Quantity
• Customisation
• Required treatments
• Production schedule
• Delivery destination

Ready-stock items may be available sooner, while custom or project orders require additional time. Estimated lead times will be included in your quotation or order confirmation.

Tracking information may be provided when a trackable courier service is used.

For local, project or large deliveries, our team will coordinate the delivery schedule directly with you.

Installation may be available for selected projects or locations.

Please confirm whether you require measurement, track installation, curtain fitting or complete project support when requesting a quotation.

Care instructions vary by fibre, weave, finish and construction.

Always follow the care label or product-specific instructions. Some fabrics may require:

• Professional dry cleaning
• Gentle hand washing
• Low-temperature machine washing
• Steam treatment
• Spot cleaning only

Do not assume that all fabrics are machine washable.

Some blackout curtains may be washable, while others require dry cleaning because of their backing, coating or lining.

Always check the specific care instructions before washing. Incorrect cleaning can damage the coating, lining, colour or shape.

To reduce fading:

• Limit prolonged exposure to direct sunlight
• Use suitable curtain lining
• Rotate cushions where practical
• Follow the recommended cleaning method
• Consider UV-resistant or outdoor-rated fabrics for exposed areas

No fabric is completely immune to fading.

Some fabrics can be gently steamed or ironed at a suitable temperature, but others may be damaged by heat.

Check the care instructions first and test on a concealed area. Avoid direct high heat on coated, synthetic, velvet or delicate fabrics.

Yes. We work with interior designers, decorators, retailers, contractors and other trade professionals.

Our team can assist with samples, specifications, custom requirements, quantities and ongoing project supply.

Yes. Amali Silk supports hospitality, residential, retail and commercial projects.

Depending on the project, we can assist with:

• Fabric selection
• Curtains and sheers
• Blackout solutions
• Bedding and linen
• Performance requirements
• Samples and specifications
• Customisation
• Volume supply

Product samples, specifications, composition details, widths and available treatment information may be provided where available.

Any required certification must be requested and verified before ordering.

Wholesale or project pricing may be available depending on product type, quantity, repeat business and commercial requirements.

Contact our sales team with your company details and expected quantities.

Yes. Large or phased projects can be reviewed based on specifications, quantities, timelines and stock or production capacity.

We recommend involving our team early so that samples, approvals, production and delivery can be planned properly.

Return eligibility depends on the product type, condition, purchase channel and whether the item was stocked or made to order.

Unused standard products may be eligible for return according to the applicable Return and Refund Policy.

Customised, cut, altered, treated or made-to-order products are generally not returnable unless defective or incorrectly supplied.

Contact Amali Silk as soon as possible and provide:

• Order or invoice number
• Description of the issue
• Clear photographs
• Delivery date
• Product packaging where relevant

Keep the item and packaging until our team advises you on the next step.

Contact us immediately.

Cancellation may be possible before materials are ordered, cut, treated or placed into production. Once custom work has started, cancellation may not be possible and costs already incurred may be deducted.

Contact our team directly:

• Telephone: +971 4 358 4415
• Mobile / WhatsApp: +971 52 498 1540 or chat on WhatsApp
• Email: info@amalisilk.com
• Alternative email: info@classicpalace.ae

Or use the Contact page.