Overview:
Welcome to Amali Silk. We are committed to ensuring your satisfaction with every purchase and to protecting your privacy when you visit our website, www.amalisilk.com. This policy outlines how we handle returns and refunds, as well as how we collect, use, and protect your personal information.
By using our website, you agree to the terms of this policy. If you are not completely satisfied with your purchase, we are here to assist you. Our refund and returns policy is valid for 7 days from the date of purchase. After this period, we regret that we cannot offer a full refund or exchange.
To initiate a return, you must provide a valid receipt or proof of purchase. Please note that items should not be sent back to the manufacturer. If you do not agree with our policies, please discontinue use immediately.
Refund Process:
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within 3-6 business days, depending on your location.
If you have not received your refund within the expected timeframe, please follow these steps:
- Check your bank account.
- Contact your credit card company, as processing delays may occur.
- Reach out to your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@classicpalace.ae.
Exchanges:
We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at info@classicpalace.ae and send your item to our return address.
Gifts:
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, a gift code valid for 30 days will be sent to you.
Shipping Returns:
To return your product, please send it to the following address: 113, Dubai Textile City, Dubai, UAE. Please note that you are responsible for the return shipping costs, which are non-refundable.
Information Collection:
We do not collect any personally identifiable information directly from users. However, we use Google Analytics to collect anonymous data related to website traffic and user behavior for advertisement purposes. This data may include device information, browser type, operating system, and browsing patterns, but it does not identify individuals personally.
Use of Information:
- We use the collected data to:
- Analyze website traffic and user engagement
- Improve our website and services
- Run targeted advertising campaigns
Data Protection:
We prioritize your privacy and take appropriate measures to ensure data security. Google Analytics data is collected and stored securely, and we do not share it with third parties beyond Google’s analytics and advertising services.
Credit/Debit Card Information:
We do not store, sell, share, or rent credit/debit card details and personally identifiable information to any third parties.
Your Rights:
As a user, you have the right to opt out of Google Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.
Changes to the Policy:
We may update this Policy from time to time. Any changes will be posted on this page, and your continued use of the Website after any updates constitutes your agreement to the updated Policy.
Legal Compliance:
We do not sell or provide our products/services to countries that are banned by the UAE government under international sanctions (OFAC-sanctioned countries).
Any purchase, disagreement, or issue related to our website will follow the rules and laws of the UAE.
Contact Us:
For any questions related to Privacy & Returns policy, please contact us at info@classicpalace.ae, info@amalisilk.com